FAQ

What is MyDesign of Gems?

MyDesign of Gems is a brand which brings you natural, high-quality gemstones jewelry from Myanmar. All handcrafted by local jewelers. MyDesign allows you to create your own unique pieces and has small stock of readily made items as well. For more about us, click here.

Is your company located in Singapore or Myanmar?

MyDesign of Gems Pte. Ltd. is a company registered in Singapore with ACRA.

Do you have a store in Singapore?

You can find MyDesign at the W-Hotel Store on Sentosa. For more info, click here.

Where can I view MyDesign of Gems products other than online?

For now we are only present in Singapore. You can locate us at the W-Hotel on Sentosa Island. We are working on soon being present in other locations as well.

Can I design my own jewelry?

Yes. The core idea of MyDesign of Gems is for you to design whatever you like and receive it in the perfect size for you. Visit our inspiration page for some ideas.

How do I create my own jewelry?

On our website we will soon have a designer tool where you can create your own MyDesign bangle design. All you will need to do is choose a style and then choose the gemstones, cut, shape, metal and size you would like. It is as easy as 1, 2, 3.
For other jewelry, just drop us a note on inquire@mydesignofgems.com with your ideas and what you would like to create.

How many bangle styles do you have?

5 main bangle styles but you can customize all of them.

How long does it take to receive my customized bangle?

1 month from the order & payment confirmation.

What type of gemstones do you offer?

We offer over 50 types and hues of gemstones. Amongst Ruby, Sapphire and Spinel we offer Peridot, Aquamarine, Amethyst, Moonstone, Topaz and Zircon. You can find more information for each here.

Can I purchase the gemstone only?

Yes. Just let us know what you would like and we will find it for you.

Are all gemstones the same price?

No. Gemstone prices vary depending on many factors, including color, cut, clarity, carat, treatments and origin. Please click here for a full description.

How do I measure my size?

Measuring size correctly is very important. This depends on the type of bangle you are purchasing – Does your bangle have a hinge? Is your bangle a cuff? Click here to find out.

Can I have my bangle in gold?

Yes. Your bangle can come in silver, yellow or white gold.

Please note that gold prices are upon inquiry. Since gold prices vary in the market, MyDesign of Gems makes an effort to offer the best price deals to customers depending on the spot price of gold.

Will my product have certification?

Yes. All gemstones are certified by a 3rd independent party. Along with your purchase you will receive your certificate as well. For more on our product certification, please click here.

Does my product come with a warranty?

Yes. The warranty for your custom piece is 1 year, excluding normal wear and tear, unauthorized repair, accidents or intentional damage.

Can I return my jewelry if I don’t like it?

Yes. We accept returns within 15 days but only if the product is unused. For more detailed info about returns, please view our Shipping & Returns page.

What if my jewelry does not fit?

Please contact us within 15 days on inquire@mydesignofgems.com so we can help you measure the right size and create a new bangle for you.

However, please make sure that your item has not been used and is in its original packaging.

How can I pay for my order? Is it safe?

We accept Visa, MasterCard and PayPal.

All payments are made via encrypted third party payment gateway systems, similar to any other websites involving online payments.

Do your prices include GST?

Yes. All our prices are final and include shipping and insurance costs, as well as Myanmar export fees and GST in Singapore.

Where is my jewelry shipped from?

All custom jewelry is shipped out of Myanmar. Some Boutique products are already in Singapore.

Which countries do you ship to?

For now we ship only to Singapore but we are working hard on making MyDesign of Gems available to other countries soon.

Can you make other custom jewelry for me?

We can make anything you like. If you have an idea, we would love to hear about it. Email us on inquire@mydesignofgems.com.

Can I request alterations to items from your Boutique (which are not custom made for me)?

Boutique item size or design cannot be changed. If you wish to make slight changes to Boutique item, we will make a new piece for you. If you have an idea, we would love to hear about it. Email us on inquire@mydesignofgems.com.

Do you sell diamonds?

MyDesign does not sell diamonds, but we can include diamonds in your design as an additional stone with colored Myanmar gemstones.

How can I find out about MyDesign events?

MyDesign regularly organizes events. Subscribe to our newsletter on our website: www.mydesignofgems.com or follow us on Facebook and Instagram for regular news.