Shipping and Returns

Shipping

At the moment we are able to ship only in Singapore. Your purchase will be shipped within 3-5 business days. Singapore shipping fees are included in the price. If you would like to request fast delivery, email us on designofgems@gmail.com.

Returns

We are certain that your unique piece will be awesome, but sometimes it just might not work for you. Whatever the reason, wrong size or the color after all is not to your liking, we accept returns within 15 days, when unused.

How to return your piece:

  • Do not remove the label from the product in order to return it
  • Within 15 days from the purchase let us know if you’d like to return you design – email on designofgems@gmail.com to an initiate return
  • Return all designs, certificates and packaging in original condition – we will return your payment once the product has been received.

If something is wrong..

The warranty for your piece is 6 months, excluding normal wear and tear, unauthorized repair, accidents or intentional damage. Any production defects of chipped gemstones, broken clasps or hinges will be repaired for you free of charge in Myanmar. Any scratches on gemstones or metal are normal wear and tear.

The pieces we make are strong due to heavier weight, but please, note that even well set gemstones can be damaged. Protect your gemstone jewelry against

  • Scratches by other (harder) gemstones. Store your jewelry separately to protect them from unexpected damage.
  • Dropping your jewelry even once in an opportune angle may chip a gemstone – just like a mobile screen.
  • Also avoid stepping on, knocking, banging or squeezing the piece.

Please, contact us through the inquiry for or send an email to designofgems@gmail.com for warranty repairs.